外籍来华人员办理电话卡业务指南
一、业务介绍
外籍来华人员可使用外国人永久居留身份证或者护照，至电信运营商自办营业厅办理业务，业务资费标准以电信运营商资费公示为准。
二、机卡准备
需使用支持5G或支持VoLTE制式的手机。如机卡不匹配，您可至电信运营商自办营业厅进行咨询或换卡换机。
三、资费套餐
以电信运营商资费公示为准。
四、办理渠道
电信运营商自办营业厅。
五、办理渠道查询
方式一客服热线：您可拨打电信运营商客服热线查询周边自办营业厅地址。
中国电信10000
中国移动10086
中国联通10010
方式二官方APP: 下载电信运营商APP，登录首页，搜索附近营业厅即可查询周边自建营业厅地址。
中国电信：中国电信APP
中国移动：中国移动APP
中国联通：中国联通APP
六、常见问题
1.外籍来华人员可以使用什么证件办理电话卡？
可使用外国人永久居留身份证，或者护照办理。
2. 外籍来华人员可以找人持证件代办电话卡吗？
不可以，必须本人持有效证件办理。
3.外籍来华人员可以通过什么途径办理电话卡？
使用外国人永久居留身份证或护照的客户，可通过自办营业厅办理。
4. 外籍来华人员办理电话卡有数量限制吗？
同一用户在同一电信运营商全国范围内办理有效使用的移动电话卡不得超过五张，且同一用户在通信行业（含电信、移动、联通等企业）开卡总数在10张（含）以上的，仅可通过自办营业厅的自有工号办理电话卡。
5. 外籍来华人员如何缴纳话费？
可通过自办营业厅、合作营业厅、电信运营商APP、电信运营商网上营业厅等渠道缴费。
Guidelines for Foreign Nationals in China on Applying for Telephone SIM Card Services
I. Service Introduction
Foreign nationals in China may apply for telephone SIM card services at the self-operated business halls of telecommunications operators by presenting Foreign Permanent Resident ID Card or passport. The service rates shall be subject to the official service rates announced by the telecommunications operators.
II. Device and SIM Card Preparation
A mobile phone supporting 5G or VoLTE mode is required. In case of device- SIM card incompatibility, you may consult or apply for card/device replacement at self-operated business halls of telecommunications operators.
III. Rate Plans
Please refer to the official service rates announcements of telecommunications operators.
IV. Application Channels
Self-operated business halls of telecommunications operators.
V. Inquiry about Application Channels
Method 1: Customer Service Hotline:
You may call the customer service hotline of the telecommunications operator to inquire about the addresses of nearby self-operated business halls:
China Telecom: 10000
China Mobile: 10086
China Unicom: 10010
Method 2: Official APP:
Download the official APP of the telecommunications operator, log in to the homepage, and search for "nearby business halls" to check the addresses of nearby self-operated business halls:
China Telecom: China Telecom APP
China Mobile: China Mobile APP
China Unicom: China Unicom APP
VI. Frequently Asked Questions
1. What documents can foreign nationals in China use to apply for a telephone SIM card?
Foreign Permanent Resident ID Card or passport.
2. Can another person apply for a telephone SIM card on behalf of a foreign national in China with their documents?
No. The applicant must apply in person with valid identity documents.
3. Through which channels can foreign nationals in China apply for a telephone SIM card?
Customers using a Foreign Permanent Resident ID Card or a passport may apply at self-operated business halls.
4. Is there a limit on the number of telephone SIM cards that a foreign national in China can apply for?
A single user may hold no more than 5 valid and active mobile phone SIM cards with the same telecommunications operator nationwide.
If the total number of SIM cards held by a user across all telecommunications operators (including China Telecom, China Mobile, China Unicom, etc.) is 10 or more, new SIM cards may only be applied for at self-operated business halls via official operator accounts.
5. How can foreign nationals in China recharge their telephone bills?
Payments may be made via self-operated business halls, cooperative business halls, official APPs of telecommunications operators, and online business halls of telecommunications operators.